Removals and Storage 99
out of 100

based on 115 user reviews.

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5-Star Service *****

Written by on August 8, 2018

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We like to think we do our very best for all of our customers, and a friendly, efficient service is something we pride ourselves on. But it’s always fantastic when people take the time to write reviews to tell us how we got on.

Some research last year revealed that a whopping 93% of people say their purchasing decisions are impacted by online reviews, and 60% said they checked reviews in one form or another at least weekly. These reviews make a big difference – another report showed 80% of people say they trust them as much as personal recommendations, and 40% say they read just one to three reviews to make their decision. With that much power behind them, you can see why ‘fake reviews’ can be an issue and further research shows one in two businesses in the UK claims to have been the victim of malicious reviews or criticism.

At McCarthy’s we’re delighted that we have a 4.8 out of 5 rating on Feefo, and we always read and reply to every comment left for us. With 52 of the 58 reviews from the last year giving us a 5-star rating, we’re pretty chuffed! And if anyone ever asks questions, or suggests ways we could improve, we’ll always look into it, so it can be a learning experience too.

It’s brilliant to hear when a Storage World customer tells us we provide: “Excellent service, great prices, good access to the unit, I felt comfortable that my stuff was safe and secure” or if customers name individual team members who have made a difference: “Santa and Wendi [Wakefield] were so welcoming and patient. We initially signed up for 8 weeks and didn’t expect to have our things in storage for 14 weeks but they were so understanding. I would highly recommend this service.”

On the removals side of things, we always let everyone in the team know when we get a glowing report: “The office staff were professional, polite, kept me up to date on what was happening. The moving team were exactly the same, friendly but got on with job. All my things arrived safely and carefully packed. They were a caring team of people at a very stressful time.” “I used McCarthy’s for storing a number of items and also for moving those items to my new home.  The storage team were always friendly and helpful.  The delivery team were very friendly, meticulous when moving items from each home, including being very careful about ensuring covers were laid down in each room.  They were also extremely helpful in taking our cot apart and putting it back together as it wouldn’t fit through the door.”

It can help give us a good insight into how people are using our services: “Excellent company with top quality storage units at reasonable prices. Used to store my highly valued comic collection when moving house. Access available 24/7 if needed. Clean and tidy storage units. Great customer service. Definitely recommended.” Or knowing you helped out in a tricky situation: “Absolutely amazing customer service! The two ladies helped us out no end when we turned up with two vans full of our house hold belongings because the house sale had not completed in time for the bank holiday. They showed empathy and sensitivity and stayed late to help out as best they could. Forever grateful.” “Extremely helpful from the moment I made my first enquiry they regularly contacted as things did not go smoothly with my move from Kent to Leeds & dates changed a number of times. When we arrived with removal men, we realised that the unit would not be large enough, they immediately sorted out a larger unit & there was no delay. The unit was excellent as was the security, I couldn’t fault the service & the girls in the office were so pleasant.”

And, of course, it’s always great to hear our tea making skills are up to scratch: “Really clear information, good value and friendly service. Always offered a cup of tea in the office and all the costs & logistical details were explained in a simple way. Unit itself felt secure & access was easy & flexible. Get-out and signing things off was also quick & easy.”

Obviously reviews aren’t just useful for us, they’re useful for potential customers too. They can take a look and see what real people think about our customer service, our facilities and our teams, to help them make a more informed decision. So, if you want to find out more, why not look at Feefo or Google Reviews? Or if you’ve used McCarthy’s previously, we’d love to hear what you thought – and maybe you can help a fellow consumer feel confident about a decision they’re making!

Testimonials

McCartheys were there to take much of the stress out of what was a very difficult time for myself and my family.All the staff were patient and understanding of our dilemma and did all they could to help.
The storage facilities were safe and very secure with easy access .
All in all a painless experience.
Would highly recommend.

5 Stars

Really friendly and helpful customer service and explained everything clearly. Easy to reserve and new facility in York seems well secured and easy to access, with handy equipment to use (particularly with extended hours - at additional cost). Only minor comment for improvement during these times would be to have sanitise stations near the keypads as these are touch points for everyone using the facility.

5 Stars

Really good service and nice units. Easy access, great location, nothing to fault

5 Stars
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Contact Us

Leeds

The Storage Centre, Meanwood Road,
Leeds LS7 2AH

Removals:
0113 262 3000 /
0113 262 4000
Email Leeds removals

Storage: 0113 26 26 500
Email Leeds storage

Opening Hours:
Monday-Friday: 08.00 to 17.30
Saturday: 09.00 to 16.00
Bank Holidays: 10.00 to 14.00

Harrogate

The Storage Centre, Ripon Road,
Harrogate HG1 2BS

Removals & Storage:
01423 625 000

Van Hire: 01423 625 000
Email Harrogate

Opening Hours:
Monday-Friday: 08.00 to 17.30
Saturday: 09.00 to 16.00

Wakefield

The Storage Centre, Kirkgate,
Wakefield WF1 1UW

Removals, Storage & Shredding:
01924 663 555
Email Wakefield

Opening Hours:
Monday-Friday: 08.00 to 17.30
Saturday: 09.00 to 16.00




    Huddersfield

    McCarthy's Storage World
    Phoenix Retail Park
    Leeds Road
    Huddersfield
    West Yorkshire
    HD1 6NE

    Removals & Storage
    01484 799 599
    Email Huddersfield

    Opening Hours:
    Monday-Friday: 08.00 to 17.30
    Saturday: 09.00 to 16.00
    Bank Holidays: 10.00 to 15.00

    York

    McCarthy's Storage World
    Water lane
    York
    YO30 6PQ

    Removals & Storage:
    01904 238 333

    Van Hire: 01904 238 333
    Email York

    Opening Hours:
    Monday-Friday: 08.00 to 17.30
    Saturday: 09.00 to 16.00
    Sunday: 09:00 to 14:00